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Key Responsibilities:
π Respond to and resolve customer inquiries related to payment systems, refunds, and disputes in a timely and professional manner.
π Monitor and manage incoming claims, and inquiries, including responding with supporting documentation.
π Collaborate with the Customer Service, Finance, and Fulfillment teams to gather necessary evidence for dispute resolution (e.g., tracking, order confirmations, communication logs).
π Maintain accurate case records and documentation in internal systems (CRM, PayPal dashboard, etc.).
π Communicate claim outcomes to customers and internal teams, and recommend next steps or refunds where applicable.
π Proactively identify patterns in disputes or payment issues and escalate trends to management for review.
π Perform light operational tasks as needed
Requirements:
π 1β2 years of experience in customer service, payments support, or dispute resolution (PayPal experience strongly preferred).
π Strong written and verbal communicat ...