HS
Job Summary
Houston Skilled Consultancy is seeking dedicated and enthusiastic individuals to join our team as Remote Chat Support Representatives. This is an excellent opportunity for professionals with strong communication skills to work from the comfort of their homes, providing exceptional customer service to our clients. If you have a passion for helping others, can multitask effectively, and are eager to grow in a dynamic environment, this role is perfect for you.
Key Responsibilities
• * Respond promptly and professionally to customer inquiries via live chat.
• * Resolve customer complaints, guide users through troubleshooting steps, and ensure customer satisfaction.
• * Maintain accurate and up-to-date records of customer interactions.
• * Collaborate with team members and escalate complex issues to the appropriate department when necessary.
• * Proactively identify common issues and provide suggestions for improving processes and systems.
• * Deliver personalized assistance ta ...