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Our US Partner Client is the fastest-growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, and Target, and the growth in supply chain logistics, can be challenging for warehouses. Born within an active 3PL warehouse, they are the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. They pride themselves on understanding and delivering best practices and excellence to 3PLs and their customers.
We are seeking an E-commerce Technical Support Engineer to provide frontline technical software support through email, phone, and chat, troubleshooting and resolving technical and configuration issues. Educate customers on software usage and best practices, while reproducing, analyzing, and escalating defects. Act as a liaison between the company and customers, understanding 3PL warehouse clients' business needs ...