Remote Jobs at Legal Sea Foods Restaurant Group

GENERAL SUMMARY: The incumbent is part of the E-commerce Team and is responsible for providing customer service and being the point of escalation for all Legal Sea Foods’ online selling channels. DUTIES & RESPONSIBILITIES: • Administer guest customer service and be the point of contact for all Shopify selling platform during shift. • Monitor operational dashboards, analyze, and report on performance as needed. • Organize and manage the internal communication channels (shared email inboxes/Gorgias). • Raise concerns and defects to the appropriate internal parties swiftly and clearly. • Collect, collate, and assess data around the history and trend of customer service escalations. • Review, validate, and deny chargebacks raised by customers as needed. • Provide excellent customer service to represent the brand positively. • Research customer service opportunities with internal and external Operations team and present solutions/resolutions to leadership • Relentlessly seek how to enhanc ...