E-commerce Customer Care Specialist- Seasonal

GENERAL SUMMARY: The incumbent is part of the E-commerce Team and is responsible for providing customer service and being the point of escalation for all Legal Sea Foods’ online selling channels. DUTIES & RESPONSIBILITIES: • Administer guest customer service and be the point of contact for all Shopify selling platform during shift. • Monitor operational dashboards, analyze, and report on performance as needed. • Organize and manage the internal communication channels (shared email inboxes/Gorgias). • Raise concerns and defects to the appropriate internal parties swiftly and clearly. • Collect, collate, and assess data around the history and trend of customer service escalations. • Review, validate, and deny chargebacks raised by customers as needed. • Provide excellent customer service to represent the brand positively. • Research customer service opportunities with internal and external Operations team and present solutions/resolutions to leadership • Relentlessly seek how to enhance the customer experience, be innovative and a critical thinker. SKILLS & COMPETENCIES: • Exceptional communication skills • Keen and close observation to detail • Hands on approach, used to working with limited resources both human & capital • Humble, passionate, driven and a team player • Strong analytical skills MINIMUM EDUCATION & TRAINING: • Candidate should have 1-3 years of experience managing customer service in the E-Commerce &/or digital world (food experience a plus) • CRM experience a plus ENVIRONMENTAL WORKING CONDITIONS: · Remote position. · Assignment duration November 12 – January 3 · Hours Monday, Tuesday and Friday, 2pm to 8 pm Eastern Standard Time and Saturday & Sunday , 10 am to 4pm Eastern Standard Time assignment duration November 12 – January 3 Although all aspects of this position may not be described, I certify that this is an accurate statement of the major responsibilities and the necessary minimum qualifications. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Job Types: Full-time, Part-time Pay: $20.00 - $22.00 per hour Expected hours: 30 per week Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Shift: • Day shift • Evening shift Location: • Massachusetts (Required) Work Location: Remote