IM
Position Title: E-Commerce Project Manager (Website Reliability & Growth)
Location: Remote – Philippines
Department: Operations
Reports To: PMO
Role Purpose
Own the end-to-end build, uptime, and continuous improvement of all 310 websites and funnels. Coordinate dev, CRO, design, and copy teams while enforcing daily QA, 15-minute escalation, and disciplined backlog prioritization. The goal: zero checkout downtime, clean funnels, and revenue-positive launches.
Key Responsibilities
Website Reliability
• Daily sanity check of homepage → PDP → cart → checkout on desktop & mobile
• Own Pingdom/Checkly transaction alerts
• Ensure fixes within SLA (first response ≤ 10 min, resolution ≤ 60 min)
Emergency Escalation
• Maintain “RED” Slack protocol
• Cart/checkout/blockers posted in #site-alert with timestamp, owner, and ETA
• Devs stay online until resolved
• Leadership gets briefed
Backlog & Prioritization
• One unified ClickUp board (legacy, new, AI tasks)
• Score by impact–effort
• W ...