Remote Jobs at Elastic

Description: • The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills. • Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure. • Contact customers, via email and phone, to secure outstanding balances. • Perform account reconciliations, as needed, to resolve any account discrepancies. • Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account. • Work with customers that have delinquent balances to negotiate payment plans. • Process customer credit card payments. Address any credit card declines with the customer. • Respond to customer inquiries within a 24 - 48-hour time period. • Confer with management to determine if additional actions are required for delinquent accounts. Requirements: • High level of enthusiasm and pride in your work, you have a ...