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Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best support interactions they've ever had. Our Digital Adoption Specialists strategically step in at crucial points of the user lifecycle to offer targeted support through Zoom and email, helping users grow within the platform.
As a Growth Support or Digital Adoption Specialist, you'll play a critical role in enabling user success through two mediums - scaled plays and recurring services. Both of which are strategies used to help users scale in the platform and create positive NDR for the business.
Role:
• Build a deep knowledge of the ClickUp product to provide targeted support to ClickUp users.
• Work closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
• Provide support to users through both group workshops, 1:1 sessions, and handling tickets.
• Proficiency in ...