Digital Adoption Specialist

Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best support interactions they've ever had. Our Digital Adoption Specialists strategically step in at crucial points of the user lifecycle to offer targeted support through Zoom and email, helping users grow within the platform. As a Growth Support or Digital Adoption Specialist, you'll play a critical role in enabling user success through two mediums - scaled plays and recurring services. Both of which are strategies used to help users scale in the platform and create positive NDR for the business. Role: • Build a deep knowledge of the ClickUp product to provide targeted support to ClickUp users. • Work closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform. • Provide support to users through both group workshops, 1:1 sessions, and handling tickets. • Proficiency in... providing both transactional user support and also client relationship management. Key Responsibilities: • Understand users business needs and the best application of ClickUp to their process & workflows • Provide exceptional customer service and support to ClickUp customers • Understand & consolidate customer needs and pain points, and provide feedback to internal teams to inform product and feature development • Navigates all available resources to ensure knowledge of feature requests, workarounds, and adherence to documented procedures. • Continuously looks through the lens of providing the best customer experience. • Contribute to the improvement of our scaled plays, team processes, and client-facing support documentation. • Maintains critical knowledge of ClickUp's Ideal Customer Profiles • Build a book of businesses in our micro managed services. • Ownership of tickets Qualifications: • Bachelor's degree in business, communications, or related field • 3+ years of experience in customer service and support, growth, or related field, preferably in a SaaS or technology industry • Past experience supporting clients directly on Zoom or other VC tooling • Strong analytical and problem-solving skills, with experience in data analysis and growth strategies • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and collaborate effectively with cross-functional teams • Ability to work in a fast-paced environment and manage multiple priorities • Experience with customer service and support tools, such as Zendesk, preferred. • Experience using ClickUp strongly preferred #clientsuccess #customersupport #customersuccess #LI-Remote #LI-JAE