Remote Jobs at Appcues

The Appcues Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the Appcues ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. Responsibilities • This role will be supporting our mid-market customers in the Eastern Region and must work EST hours. • Guide customers through a smooth onboarding process, ensuring they quickly realize value. • Develop tailored success plans to drive product adoption and alignment with customer goals. • Conduct product training sessions to empower customers and drive engagement. • Build and nurture long-term relationships with key stakeholders to establish trust and deep partn ...