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Job Title: Email Representative (E-Commerce)
Location: Remote
Shift: Graveyard Shift (Rotational Days Off)
About Us
We are an innovative and rapidly growing e-commerce brand seeking a highly motivated Email Representative to join our customer support and sales enablement team. If you have experience in e-commerce communication, excellent writing skills, and a customer-first mindset, we want to hear from you!
Key Responsibilities
• Handle inbound and outbound email communications with customers, providing prompt, professional, and knowledgeable responses.
• Resolve inquiries, address concerns, and recommend products to drive conversions through email correspondence.
• Collaborate with internal teams to meet performance targets and ensure consistent customer satisfaction.
• Maintain accurate records of customer interactions and follow-up schedules.
• Work on a flexible graveyard shift with rotational days off.
Qualifications
• 6 months to 1 year of customer service or email support e ...