S&
This a Full Remote job, the offer is available from: Anywhere
This is a remote position.
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
• Probing t ...