EI
Job Summary:
We are seeking a Senior Dynamics 365 CRM Techno-Functional Consultant with deep experience in both Sales and Customer Service modules to support long-term enhancement, issue resolution, and system optimization. This role requires a balance of hands-on configuration and technical development, along with strong business process knowledge and stakeholder communication.
Job Title: Senior Dynamics 365 CRM Techno-Functional Consultant (Sales & Customer Service)
Location: Remote
Job Type: Long-Term Contract
Experience: Minimum 10-years
Key Responsibilities:
• Enhance and maintain Dynamics 365 CRM (Sales & Customer Service) features and workflows to align with evolving business needs.
• Design and implement business process flows, automation (Power Automate), custom views, forms, and dashboards.
• Deliver both configuration and custom development including JavaScript, plugins, and Power Platform tools to support continuous enhancement and system integration.
• Collaborate wi ...