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Job Summary
SysTechCare Support is looking for empathetic, articulate, and tech-comfortable part-time Online Customer Support Executives to help our customers over chat, email, and social channels. This role is fully remote, designed for female freshers (students, returnees to work, or early-career professionals) who want to build a strong foundation in customer success while enjoying flexible hours and structured training.
Key Responsibilities
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Respond to customer queries via live chat, email, social media DMs, and ticketing tools with accuracy and warmth.
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Log, categorize, and escalate issues in the CRM/ticketing system following defined SLAs.
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Provide step-by-step product guidance, FAQs, and self-help resources to customers.
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Track unresolved cases and follow up proactively to ensure closure and customer satisfaction.
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Document recurring issues and share insights with the Product/Tech teams.
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Maintain confidentiality, data accuracy, and compliance with inter ...