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## Job Responsibilities:
📍Primary responsibility is to provide client support for the CDNA Chicago office from Monday to Friday between 6:30 pm to 3:30 am, 5 days a week.
📍Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms
📍Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support
📍Provide first line technical support for IT related issues both for our platform and charts.
📍Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation
📍Proactively identify potential risk/fraud and escalate issues to management where appropriate
📍Liaising outside of the department with colleagues to build a strong relationship with other departments
📍Procedural and technological changes in the team are fast ...