Remote Jobs at Trilogy

In most companies, traditional customer support is often plagued by inefficiency and mediocrity. Support engineers frequently waste time on repetitive tasks or struggle with problems outside their narrow expertise. Data shows that over 60% of tickets get escalated because the first line of defense lacks the skills or knowledge to resolve them. At Trilogy, we don't do traditional. Managing over 100 enterprise software products, we've redefined customer support with advanced AI. Most issues are handled by our AI-powered chatbot, leaving only the most complex challenges for our engineers. That means every ticket you touch is difficult, varied, and requires creative problem-solving. In this role, there's no time for hand-holding or "learning the ropes" at a leisurely pace. If you need constant guidance, struggle to self-learn, or tend to ask obvious questions, you won't last two weeks. Success requires a proactive mindset, the ability to adapt quickly, and the drive to figure things out ...

Instructional Designer, 2 Hour Learning (Remote) - $100,000/year USD Join to apply for the Instructional Designer, 2 Hour Learning (Remote) - $100,000/year USD role at Trilogy Job Details • Position: Instructional Designer, 2 Hour Learning (Remote) • Salary: $100,000/year USD • Pay Range: $50.00/hr • Employment Type: Full-time, Contractor • Seniority Level: Mid-Senior level • Industry: Education, E-Learning About the Role At 2 Hour Learning, we're revolutionizing K-12 education with AI-driven personalized learning. We seek a visionary Instructional Designer to lead our efforts in transforming English and Language Arts education through advanced data analysis, AI applications, and subject matter expertise. Your mission: to accelerate students' mastery of language and literature skills, from phonics to literary analysis. Key Responsibilities • Use AI to analyze student reading and writing data, developing innovative instructional strategies. • Create AI-powered tools that adapt to ind ...