OE
Date Posted:
2025-05-25
Country:
CanadaLocation:
Canada Remote Location
OTISLINE® Otis’ customer care call center has a full-time opening for 1st shift. Some weekends and Holidays are required. OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.
On a typical day, you will:
• Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.
• Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
• Work on other tasks as ne ...