C
Convo is seeking an ambitious and motivated Technical Business Analyst / Discovery Consultant with experience in E-Commerce to support the onboarding and enablement of new customers. In this role, you will build assistants, configurators, and search solutions while training customers to self-manage their solutions.
Job Description
• Support the onboarding and enablement of new customers by building assistants, configurators, and search solutions while training and enabling the customer to self-manage their solution.- Consult with business stakeholders as a subject matter expert on what makes a good assistant, conversation – delivering a compelling customer experience while guiding customers to an in-the-box solution within the platform
• Mapping of data sets to conversational flow and optimization based on Product discovery best practices.
• Seamlessly interact with product, support, and development teams as needed to accomplish daily activities
• Develop documentation based ...