SO
Job Title: Provider Support Team
Job Description:
As a Provider Operations Coordinator, you'll ensure smooth communication and operational efficiency for providers in Singapore. You'll manage schedules, handle administrative processes, and resolve issues promptly. Your proactive approach to process improvement and commitment to upholding SOPs will be essential in maintaining high standards, even in the absence of partner managers. Additionally, you'll contribute to platform enhancements and exceed KPIs to ensure provider satisfaction.
Key Responsibilities:
• Oversee operational efficiency by serving as a central support and resolution centre for all providers in Singapore, managing communication channels and addressing urgent matters.
• Collaborate with the operations team to ensure seamless communication with providers on scheduling related matters.
• Ensure timely and effective communication between the operations team and the providers.
• Support and manage provider schedules to ...