OI
1. Planning, directing, and overseeing the operations of the assigned Quality Support Operations team.
2. Provide oversight and direction to the employees in the assigned Quality Support Operations team with the organization's policies and procedures.
3. Lead employees using a performance management and development processes including goal setting, feedback, and development planning.
4. Plan, evaluate, and improve the efficiency of processes and procedures to enhance quality,
efficiency, and output.
5. Plan and implement processes that fulfill the mission and the goals of the department efficiently and effectively. Take proactive means to highlight, design and implement service solutions to customer benefit.
6. Carrying out and attaining the goals of the team managed.
7. Development of a customer-oriented culture that emphasizes quality, continuous improvement,and high performance.
8.Plan and allocate resources to effectively staff and accomplish the work to meet departmental
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