Remote Jobs in Brookfield

Company Description Are you ready to accelerate your career? Join Cielo as a Manager – Brand & Digital! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition. Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national or ...

Job Description: The Member Experience Representative’s primary focus is to answer phone or email inquiries from providers, members, customers, or brokers regarding questions of coverage, claim status, benefit interpretation, billing, and/or authorizations. Key Responsibilities: • Answer incoming phone calls efficiently regarding inquiries on coverage, claim status, benefit interpretation, billing, and/or authorizations. • Respond to inquiries within set timeframes to adhere to department metrics and contractual standards. • Probe and ask appropriate questions to identify specifics of caller inquiries to ensure first call resolution. • Document details of interactions within the database, including any additional action steps taken as follow-up. • Follow-up with customers or other departments on outstanding issues or concerns. Escalate appropriate issues to Supervisor or appropriate individual. • Support members by answering calls and proactively work to resolve their questions and c ...