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The Associate Manager for the Portfolio Administration function is responsible for the management, development and training of the Portfolio Administration Team within Flex Financial. Responsibilities include oversight of customer consumable purchase tracking process, compliance reporting, timely lender payments, handling of escalations, hiring, training and performance management. The Associate Manager is also expected to develop measures of success for the department, track the measures and provide reporting to senior leadership.
Role Qualifications:
• Must be able to write detailed policies along with specific work instructions
• Must have experience with change management
• Must be able to analyze and resolve non-routine issues using independent judgment
• Must be able to set direction and lead others
• Must be able to handle difficult situations and resolve conflict
• Must be willing to assist with developing tools and trainings that create capacity
Position responsi ...