Remote Customer Support - Phones, Chats, Emails, Texts

ModSquad has partnered with a prominent higher education client that supplies educational products, services, and solutions to colleges and universities nationwide. This fully remote position offers you the chance to join our team, where you’ll respond to customer inquiries through phone calls, emails, chats, and SMS messages. Hours of Operation: Monday - Sunday: 4 AM - 7 PM PT Commitment: Self-schedule 15 hours per week. 60-day commitment (as needed) What are we looking for? • Candidates with strong customer support experience. • Candidates with moderate technical knowledge and basic trouble-shooting skills. • Candidates who are personal, and are able to embody 'the spirit' of the College / University • Candidates who pay attention to the details and can multitask between applications with ease. • Zendesk experience is a huge plus! • Workspace Requirements • Dedicated laptop or desktop computer with Windows 10 or above • 16 GB RAM • Internet speed: 50+ MBPS • Must be connected... to ethernet while working on this project. • Willingness to install ModSquad's security software and 2FA app on your mobile device. • Access to a webcam or smartphone capable of taking pictures • Dual monitors highly recommended • **IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. • **Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time