Nurse (RN) Case Management Lead Analyst - Evernorth Health Services - Remote...

The job profile for this position is Nurse Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career... We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Nurse Case Management Lead Analyst -Remote -Full-Time Required Work Hours: Must be flexible to work an 8-hour shift between the business operating hours of 9 a.m. - 9 p.m. EST. The role may require evening shifts Major Job Responsibilities and Required Results for CM: • Obtains informed verbal consent and takes all steps to obtain written consent. • Acts with speed and purpose to identify, support and resolve customer healthcare needs. • Establishes a collaborative relationship with the Customer, client (plan participant), family, physician(s), and other providers to determine medical history and current status to assess the appropriate level of care and options for alternative care. • Sets a plan for short-term and long-term goals, time frames for follow-up, resources available (internal and community), involves all appropriate parties (client, physician, providers, employers, etc), and identifies anticipated case results/outcomes and criteria for case closure. • Promotes quality cost-effective outcomes managing care needs through the continuum of care utilizing effective verbal and written communication skills and consumerism approach through education and health advocacy to our customers • Implements, coordinates, monitors and evaluates the case management plan as appropriate. • Documents findings in a clear, concise, and accurate manner. • Acts as liaison between account, client/family, physician(s) and facilities/agencies. • Builds solid working relationships with internal team members and across Picerno organization. • Maintains accurate record (system) of case management interventions including cost/benefit analysis, savings, and data collection. • Adheres to quality assurance standards and all case management policy and procedures. • Demonstrates sensitivity to culturally diverse situations, clients and customers. Any other assigned tasks as deemed necessary to meet business needs. • Ensures the member’s privacy, confidentiality, and safety are maintained, adheres to ethical and accreditation standards, serves as a member advocate, and adheres to legal and regulatory standards. • Based on experience, may provide leadership, preceptor/mentorship, support and coverage to other case management staff and assist case managers in achieving positive outcomes and savings • Complies with all accreditation, State and Federal mandates. • Completes training as required per role and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate • Participates in unit and corporate training initiatives and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate. Additional Roles and Responsibilities Specific to CM Role: • Will manage a large volume of outbound calls, are required to be available during all scheduled times, and manage calls and after call work in a timely manner. • Must like fast paced work, be able to thinking critically and demonstrate system proficiency. • Must be a high performing CM with engagement rates at or above goal. • Will be responsible for identifying and addressing any immediate customer concerns, researching and providing solutions when possible along with assessing customer for ongoing complex case management needs and assigning to a client based CM for further management when appropriate. • Must be skilled in utilization of Cigna resources when identifying need for further customer support. • Be organized, knowledgeable and thorough while promoting quality case effective outcomes, and provides quality, cost effective alternatives to acute care. • Self-motivated and able to work autonomously • Consistent Use of “Grocery List” established and used on ongoing cases • Must meet/ exceed all PMD metrics. tNPS >70%- as applicable to the aligned CM • Quality scores of >90% overall, Clinical Acumen =>80% • Clean SWAT Reports • Applies savings to cases in real time. • Comply with URAC touch rate of every 30 days. • Consistently addresses & completes CMA feedback. • Have a history of effective case load management. Minimum Requirements: • Active Unrestricted Registered Nurse (RN) license in state or territory of the United States. • Minimum of two years full-time direct patient care experience as an RN required. • Must be bilingual in Dari or Pashto and able to fluently and proficiently communicate verbally and in writing. • Excellent time management, organizational, research, analytical, negotiation, communication (verbal and written) and interpersonal skills. • Must be proficient working with multiple computer systems independently, including Windows-based applications • Must have good clinical acumen with experience working with a variety of patients with acute and complex medical conditions • If an internal Cigna employee, CMs requires experienced, as a high-performing CM • Must have a quiet and confidential office space in your home without distractions during your shift • Must have access to high speed broadband internet in your home Preferred requirements: • PDN experience • Case Management certification • Bilingual in Dari or Pashto ​language • Experience in TruCare and ICMS systems • Within four (4) years of hire as a case manager will possess a URAC-recognized certification in case management. • Excellent communication skills including telephonic (verbal) and digital (messaging, emails). • Skilled in clinical acumen to form a judgement and act. • Strong computer skills in Microsoft word, Excel, Outlook, and ability to perform thorough internet research. • Ability to recognize, address and resolve conflicts in a professional, collaborative manner. • Demonstrates sensitivity to culturally diverse situations, participants, and customers. • Demonstrates effective organizational skills and flexibility to meet the business needs. • Adapts approach and demeanor in real time to match the shifting demands of different situations. • Ability to manage multiple, complex situations in a fast-paced environment collaborating with clinical and other business partners. • Some roles may require on-site meetings or audits twice a year required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,300 - 125,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances