Customer Support Agent - Japanese Speaking

仕事内容: Who Are Socialbear? We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK & US - working with an enviable client list. Socialbear is a global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear. What Is The Role? In this role you will primarily be supporting a global art brand end-to-end Online Customer Support. A passion for art and high fashion is desired... with solid experience of Phone, Email and Live Chat support channels. Experience with Zendesk would be advantageous but not essential. This role is entirely remote and for a limited time period on a freelance contractual basis. You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates. Hours of work: 16-32 hours per week remote-work from Monday to Friday. This will be in 8 hour shifts. Typical shifts would be: 00:00am - 08:00am BST from 14th November - 28th November Key Skills - Customer Service Agent • Previous experience delivering Online Customer Support and Community Management • Knowledge of art and fashion • Excellent written and verbal communication skills • Experience with Phone Support • Superb time management • Copywriting and proofreading • High accuracy and attention to detail • Responding to customers in a timely manner • Use of Slack, Google Suite, Microsoft Teams and collaboration tools • Passion for delivering excellent customer service Roles & Responsibilities • Managing and responding to Online Customer Service queries a from our client accounts on a daily basis. • Effectively responding to all Customer Support and Community Management tickets. • Pro-actively escalating and spotting potential PR threats, and following support briefs. • Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager. What's On Offer • Monthly invoice paid within 24 hours • Standard hourly rate: from ₩17,000 • Fully remote working その他: Job Types: Full-time, Part-time Pay: £12.50 per hour 職歴: • online customer support: 1年 (必須) Work Location: Remote