Remote Jobs at Virtual Coworker

• Monitor LiveChat for customer inquiries. • Respond to emails. • Check "Ready to Ship" for express shipping orders. • Receive order lists from staff and print labels at 10:40 AM daily using "Ready to Ship" software. • Process refunds and amend orders in Shopify. • Create manual labels via eParcel. • Turn on sales in Shopify using an app and update sale-related artwork downloaded from Canva. • Maintain incoming shipment spreadsheets. • Provide general assistance as needed. • Add new products in Shopify. • Perform general administrative tasks and customer service duties, including creating invoices. Original job E-commerce and Office Admin Assistant for a Retail Company in Australia /Home Based Part Time/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs. ...

Invoice Processing: • Process invoice payments for orders and services. • Review new Shopify orders marked for drop shipping and place orders with relevant suppliers. • Respond to general customer enquiries regarding product information, shipping, and other common questions. • Check the inbox hourly for new emails. • Check and manage returns or RTS (return to sender) orders. Order & Dropship Management: • Fulfill drop ship orders received via email. Email & Customer Support: • Create and send invoices for NDIS and school orders. • Log ongoing customer queries and issues in the shared Google Doc. Ongoing Daily Tasks: • Monitor Slack for updates or the logistics team. • Flag any out-of-stock issues, shipping delays, or urgent queries. ​ Weekly Tasks: • Archive old emails to keep the inbox organized. • Follow up on pending school purchase orders. • Monitor and flag low stock levels in the inventory sheet. • Track and log customer complaints or reviews. • Send a short weekly summary/upd ...