VC
Senior Practice Manager
Reporting To: Director, Operations...
Team Members: All DVM & non-DVM team members at the home clinic, and all Practice Managers and DVMs at clinics within the assigned region
The Senior Practice Manager serves as the acting Practice Manager at their home clinic while also overseeing the day-to-day operations of additional practices within their region. The Senior PM leads and coaches Practice Managers and team members, ensuring exceptional client care, patient welfare, and operational efficiency. This role requires a compassionate leader with strong organizational skills, a commitment to excellence, and a passion for fostering talent within our team.
Responsibilities: (including but not limited to)
Our Clients
• Build positive client relationships through remaining calm in all circumstances, displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service
• Use em ...