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Title: e-Branch Financial Services Officer
Department: Member Experience
Reports To: Retail Channels Sales Manager
Job Grade: 8
FLSA: Non-Exempt Last Modified:8/6/2025
It’s a Job … Only Better!
At UKFCU, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!
Why This Role Matters
As our E-Branch Financial Services Officer, you will serve as the primary point of contact for members utilizing our remote banking channels. This includes handling account inquiries, processing transactions, resolving account issues, and assisting members with loan applications and product selection through phone, email, chat, and other digital communication platforms. You will ...