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Hi All,
I am looking for a Service Introduction Lead.
• This is a remote position.
• 6 months contract (will be extended)
• Inside IR35
• Working EST hours UK hours will be 1pm - 8pm
Job description
As a Service Introduction Lead, you will play a critical
role in ensuring smooth onboarding for new customers, the successful rollout of
key product releases, and the management of scope changes in customer usage.
You will ensure that both the Service Desk (L1/L2) and the L3 support teams are
prepared, equipped, and ready to deliver high-quality support. The ideal
candidate will be responsible for knowledge management, ensuring comprehensive
documentation, and continually looking to streamline onboarding processes.
Key expectations of our service Introduction Leads are:
Key Responsibilities:
Service Readiness:
· Ensure the Service Desk (L1/L2) is fully trained
and equipped to handle support requests for new customer onboardings, product
releases, and scope changes.
...