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About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.
About Role:
As the eCRM Lead – Operations at Snapp, your primary responsibility will be to oversee and optimize customer relationship management strategies aimed at enhancing the experience for Snapp's drivers, ensuring seamless interaction between the company and its drivers, and driving growth through efficient and meaningful engagement.
Responsibility:
• Technology Management: Manage and optimize eCRM platforms (such as WebEngage or custom-built solutions) to streamline workflows, improve service delivery, and track driver interactions effectively.
• Customer Journey Optimization: Oversee the entire lifecycle ...