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Job Purpose:
Are you passionate about providing support and troubleshooting user issues? Do you feel comfortable with validating data and placing outbound calls? If so, this job could be for you!
RWS is currently looking for new talents to join our team as a Support Specialist and UX Tester.
As a Support Specialist and UX Tester, you will be responsible for providing specialized support, testing and validating business data while engaging in sales-related activities and building relations with external parties.
Job Overview:
On a given day, your work might include:
Analyzing ambiguous issues and being able to escalate to appropriate internal teams
Reviewing and processing registered business accounts
Performing UX testing and providing feedback
Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking
Engaging with brand owners/partners in order to present the service and guide them through the onboarding process
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