PT
About the Company:
Mission-driven women's health brand with well-established e-commerce side has recently expanded by launching a telehealth service to support women with pelvic health challenges.
About the Role:
We're seeking the first Customer Experience Team Lead to overhaul customer service and strategically bridge the gap between customer service, marketing, and R&D. You'll shape the future of customer service for both the e-commerce and telehealth offerings with efficiency and empathy.
Why This Role?
You're not just managing a team, you're owning the connection between customer experience and business growth for a mission-driven women's health brand.
• Strategic Leadership: Shape CX strategy that drives revenue (upsells, retention)
• Silo Breaker: Align e-commerce (Shopify/Amazon) and telehealth operations
• Scale Without Chaos: Build systems so the team thrives amid rapid growth
Your Impact
• Turn service into sales: Train 2-3 customer support members to identify upsell or ...