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Remote Jobs at Polyglot Talent

Found 1 remote opportunities at Polyglot Talent

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  • PT

    Customer Success Team Lead (E-commerce, Telehealth)

    Polyglot TalentPhilippines3 days agoFull-time
    About the Company: Mission-driven women's health brand with well-established e-commerce side has recently expanded by launching a telehealth service to support women with pelvic health challenges. About the Role: We're seeking the first Customer Experience Team Lead to overhaul customer service and strategically bridge the gap between customer service, marketing, and R&D. You'll shape the future of customer service for both the e-commerce and telehealth offerings with efficiency and empathy. Why This Role? You're not just managing a team, you're owning the connection between customer experience and business growth for a mission-driven women's health brand. • Strategic Leadership: Shape CX strategy that drives revenue (upsells, retention) • Silo Breaker: Align e-commerce (Shopify/Amazon) and telehealth operations • Scale Without Chaos: Build systems so the team thrives amid rapid growth Your Impact • Turn service into sales: Train 2-3 customer support members to identify upsell or ...
    Leadership