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About Us:
Om Organics is a leading skincare company dedicated to providing high-quality, effective skincare products. We pride ourselves on delivering exceptional customer experiences and fostering long-term relationships with our clients. We are looking for a passionate, customer-focused E-commerce and Wholesale Customer Success Lead to join our growing team.
Position Overview:
As the E-commerce and Wholesale Customer Success Lead, you will be the primary point of contact for our e-commerce customers and wholesale accounts. This role is a blend of customer service, account management, and product training. You will work closely with both our e-commerce and wholesale teams to ensure that our customers receive an exceptional experience at every touchpoint. Your responsibilities will include providing top-tier customer service, managing wholesale accounts, and leading training initiatives for our wholesale partners.
Key Responsibilities:
Customer Service & Support
• Respond to custo ...