Remote Jobs at Nord Security

We’re a fast-growing e-commerce startup, building exciting wellness brands and scaling creative campaigns that actually perform. With multiple brands under our belt and a lean but high-performing team, we’re expanding our team and looking for a proactive and experienced Customer Support Team Lead to join our growing operations team in Vilnius. In this hands-on role, you’ll actively support day-to-day customer operations while also leading and coaching a remote team of 4–8 support specialists across multiple direct-to-consumer wellness brands. Your leadership will directly impact the quality, speed, and efficiency of our customer experience - especially across our core U.S. market. About the Role You’ll be responsible not only for managing team performance but also for handling escalations, improving workflows, and coordinating fulfillment operations. This is a high-impact, operational role ideal for someone who enjoys working across tools, people, and processes - not just overseeing t ...