Remote Jobs at Newsela

Seeking to hire a Remote a Tier 1 Customer Support Representative to join our Customer Experience Department based out of the Philippines. Why you’ll love this role: Customer Engagement & Communication • As a Tier 1 CSR, you will build meaningful connections by handling customer interactions across chat and email with professionalism and empathy. • You’ll be the voice of our brand, making a direct impact on customer satisfaction while honing your communication and problem solving skills. Problem Solving & Case Resolution • In this role, you’ll leverage Salesforce and other internal tools to log, track and resolve customer cases efficiently. You’ll love this because you get to be a detective - analysing issues, identifying solutions, and ensuring customers walk away happy and supported. Tech-Savvy Customer Support • You will navigate and utilize various support platforms and tools to assist customers effectively and efficiently. If you enjoy learning new systems and using technology to ...