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Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
Works with the Loss Mitigation team to optimize attendance, schedules, PTO requests, setup new hire profiles and monitor dialer campaigns daily.
Principal Duties
• Undertakes special projects related to departmental activities and performs other duties as assigned.
• Contributes to the progress of the department by understanding the measurements used to define call handling success and how they can positively impact those measurements.
• Ensures compliance with company policies and procedures.
• Tracks attendance based on WFM call in line and RTA observation for multiple teams/departments/sites.
• Intraday real time monitoring of KP ...