MR
Welsh Speaking Telephone Interviewer
MEL Research is an Independent Social Research company based in Birmingham. Due to continued growth, we are recruiting remote telephone interviewers to join our team.
JOB PURPOSE
To conduct professional interviews with respondents over the phone in English/Welsh Language to the highest quality standards and to agreed daily targets and quality standards.
Duties include:
• To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct and our ISO standards ISO20252.
• Ensure interviews are compliant with the clients brief and GDPR, Data Protection requirements.
• Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views.
• To achieve KPI’s in key areas, such as call quality, personal time and wrap time.
• Understand our social purpose, vision and mission
The work is likely to suit individuals who:
• are confident communicator ...