Welsh Speaking Market Research Telephone Interviewer

Welsh Speaking Telephone Interviewer MEL Research is an Independent Social Research company based in Birmingham. Due to continued growth, we are recruiting remote telephone interviewers to join our team. JOB PURPOSE To conduct professional interviews with respondents over the phone in English/Welsh Language to the highest quality standards and to agreed daily targets and quality standards. Duties include: • To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct and our ISO standards ISO20252. • Ensure interviews are compliant with the clients brief and GDPR, Data Protection requirements. • Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views. • To achieve KPI’s in key areas, such as call quality, personal time and wrap time. • Understand our social purpose, vision and mission The work is likely to suit individuals who: • are confident communicators with a... friendly, courteous, and tactful approach • are highly motivated and target driven • have a good command of the English language written and spoken • have excellent attention to detail We are keen to grow our fieldwork capacity to support projects that involve early evening or weekend hours. This means that we can often accommodate flexibility and our work can suit candidates who have other part time jobs, ad hoc hours, or the need to fit work in around other commitments; for example, students, those working in the voluntary sector or returning to work parents. Our work is offered with a minimum number of hours agreed in advance monthly with the opportunity to increase earning potential further subject to candidate flexibility, performance, and availability of work on a project-by-project basis. Technical Requirements Our remote position would require you to have: • A working PC/Laptop with minimum operating system of 2Ghz CPU or faster, 4gb Ram or more, 250gb Hard Drive and Windows 10 or 11 • Strong Internet/WIFI Connection with upload and download speeds in excess of 10kbps • Your own headset with built in microphone • A quiet space to work, free from distractions Please note: This is not a telesales position. MEL Research is an independent research company located in Birmingham with telephone researchers across the UK. All of our work is carried out in strict accordance with the Market Research Society Code of Conduct. We operate an extensive programme of quality assurance which includes ongoing support and training. Previous experience is desirable but not essential, as full training will be provided. M.E.L Research is a Living Wage employer. About MEL Research: • Our cause/purpose: We want to create a better future where everybody: has a voice, can achieve their potential and live a fulfilled life. Come and join us on this journey. • Our vision: is to make a positive difference to organisations, employees, customers, and wider society. This forms the ‘bedrock’ and ‘cornerstone’ of our purpose. It is why we do the work we do. • Our mission: We are a values driven organisation with a social, ethical, and environmental conscience. Our mission is to empower our team to make a positive difference, using their passion and skills in listening and understanding people to provide actionable insight that helps our customers deliver better (public) services. • Values and Behaviours: We expect all our employees to live and breathe our 5 values and behaviours. Job Types: Full-time, Part-time, Fixed term contract, Zero hours contract Pay: £12.00-£13.15 per hour Expected hours: 16 – 35 per week Benefits: • Flexitime • Work from home Schedule: • Day shift • Night shift • Weekend availability Experience: • Telephone: 1 year (required) Language: • Welsh & English Language (required) Work authorisation: • United Kingdom (required) Work Location: Remote Application deadline: 31/12/2024 Reference ID: FTNOV24 Expected start date: 20/01/2025