Remote Jobs at Mci Careers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing exceptional customer service during disaster relief efforts. You will assist customers with inquiries and improve their experience during a challenging time. • Assist customers with service inquiries • Learn the common requests and solutions • Utilize service techniques and systems • Escalate customer dissatisfaction to proper channels Qualifications • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating systems • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow up on custome ...