LP
**Qualifications**:
- Must be a graduate of any technical course.
- At least 3-5 years Team Lead experience handling service desk in BPO set-up
- Knowledgeable with different ticketing system and remote troubleshooting tools.
- Amenable to work on site
• *Roles and Responsibilities**
- Responsible for managing all incoming trouble tickets and provide ability to understand and route standard versus non-standard fulfillment requests;
- Review and update current processes and procedures to ensure their accuracy in accordance with customer requirements and contract policies.
- Develops functional requirements through interaction with end-users and coordinates with support teams on systematic enhancements or changes;
- Lead efforts to do front line triage on incidents and provide Tier 1/2 level support to users;
- Have the ability to learn and train junior personnel on new system changes as needed;
• *Job Types**: Full-time, Permanent
• *Salary**: Up to Php40,000.00 per month
Schedule:
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