Service Desk Lead Up to 40k

**Qualifications**: - Must be a graduate of any technical course. - At least 3-5 years Team Lead experience handling service desk in BPO set-up - Knowledgeable with different ticketing system and remote troubleshooting tools. - Amenable to work on site • *Roles and Responsibilities** - Responsible for managing all incoming trouble tickets and provide ability to understand and route standard versus non-standard fulfillment requests; - Review and update current processes and procedures to ensure their accuracy in accordance with customer requirements and contract policies. - Develops functional requirements through interaction with end-users and coordinates with support teams on systematic enhancements or changes; - Lead efforts to do front line triage on incidents and provide Tier 1/2 level support to users; - Have the ability to learn and train junior personnel on new system changes as needed; • *Job Types**: Full-time, Permanent • *Salary**: Up to Php40,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required) • *Education**: - Bachelor's (required) • *Experience**: - Service Desk Team Lead in BPO set-up: 3 years (required)