HP
This is a remote position.
Position: Work Order Supervisor (Remote)
Location: 100% Remote
Harlem Property Management (HPM) is seeking a remote Work Order Supervisor to manage the maintenance workflow for residential properties located in New York City. You will play a critical role in ensuring smooth operations, tenant satisfaction, and timely completion of maintenance requests while collaborating with our NYC-based team.
If you’re detail-oriented, self-motivated, and have experience working with US companies, we want to hear from you!
Key Responsibilities
1. Work Order Management
• Review incoming work order requests for accuracy and completeness.
• Prioritize and assign work orders to appropriate maintenance staff or external vendors based on urgency and expertise.
• Track the progress of all work orders to ensure timely completion within established service-level agreements (SLAs).
• Close out completed work orders in the property management system, ensuring proper documentati ...