Remote Work Order Supervisor

This is a remote position. Position: Work Order Supervisor (Remote) Location: 100% Remote Harlem Property Management (HPM) is seeking a remote Work Order Supervisor to manage the maintenance workflow for residential properties located in New York City. You will play a critical role in ensuring smooth operations, tenant satisfaction, and timely completion of maintenance requests while collaborating with our NYC-based team. If you’re detail-oriented, self-motivated, and have experience working with US companies, we want to hear from you! Key Responsibilities 1. Work Order Management • Review incoming work order requests for accuracy and completeness. • Prioritize and assign work orders to appropriate maintenance staff or external vendors based on urgency and expertise. • Track the progress of all work orders to ensure timely completion within established service-level agreements (SLAs). • Close out completed work orders in the property management system, ensuring proper documentation. 2. Team Supervision and Coordination • Supervise a team of work order specialists • Coordinate schedules to maximize efficiency and reduce response times. • Provide guidance and training to staff as needed. • Conduct performance evaluations and address any personnel issues. 3. Vendor Management • Maintain relationships with external vendors for specialized services. • Request quotes, negotiate pricing, and monitor vendor performance. • Ensure compliance with all contractual agreements and regulatory requirements. 4. Quality Assurance • Inspect completed work orders to ensure adherence to company standards. • Address tenant feedback promptly and implement corrective actions when necessary. • Conduct routine audits of work order processes to identify and implement process improvements. 5. Compliance and Documentation • Maintain accurate records of all work orders, including labor hours, materials used, and costs incurred. • Prepare periodic reports on work order metrics, costs, and team performance. 6. Communication and Tenant Relations • Serve as the point of contact for tenants regarding maintenance-related issues. • Provide regular updates to tenants on work order status. • Communicate effectively with property managers and other departments to ensure alignment on maintenance priorities. Requirements Candidates will be considered for the role if they can demonstrate the following: • Minimum 3–5 years of experience in property management, maintenance coordination, or a similar role. • Prior experience supervising teams is required. • Proficiency in property management software and Google Apps is a plus. • Strong organizational and multitasking abilities, experience managing maintenance workflows is a plus. • Excellent English communication (written and spoken) and interpersonal skills are required. • Problem-solving mindset and ability to handle high-pressure situations. • Prior experience working with a firm located in the US is a plus. What we Expect: • Be available online between 8:00am - 5:00pm EST. • Take ownership of tasks, ensuring timely and high-quality results. • Adapt to US-paced work environments and expectations, including being responsive and reliable. • Demonstrate excellent problem solving skills, and the ability to work independently. Benefits Remote Flexibility: Work from home while gaining exposure to NYC’s vibrant property management industry. Career Growth: Join a forward-thinking, technology-driven company that values your ideas and contributions. Supportive Team: Work with a diverse, collaborative team dedicated to professional excellence. Competitive Compensation: (Range: $12.00 - $18.00 USD/Hour - depending on experience) Earn a competitive salary with opportunities for performance-based bonuses. If you’re passionate about delivering exceptional service, solving challenges, and making an impact, we’d love to hear from you. Take the next step in your career with Harlem Property Management! This outlines the general responsibilities and qualifications for the Work Order Supervisor position and is not exhaustive. The role may evolve based on the needs of the property management company. Harlem Property Management is an Equal Opportunity Employer dedicated to fostering an inclusive workplace. We welcome diversity and prohibit discrimination based on any protected characteristic under applicable laws. Reasonable accommodations are available for candidates with disabilities during the application process, if you need assistance mention this together with your application. Your application and information are safeguarded under applicable privacy laws, including the New York SHIELD Act.