GM
Job Description Remote OR Hybrid: This role is based remotely but if you live within a 50-mile radius of Atlanta, Austin, Detroit or Warren, you are expected to report to that location three times a week, at a minimum. Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. The Role: The Technical Assistance Centers (TAC) objective is to provide information and assist dealers with diagnosing repair issues to meet our goal of “fixing it right the first time” resulting in a positive customer experience. In addition, TAC plays a crucial role making sure the business intelligence generated from TAC is provided to Engineering and Quality to ensure product issues are known and addressed. The TAC Escalation Team (E-Team) Consultant is responsible for live and remote support of TAC Consultants to assist in diagnosis as well as direct ownership of complex/difficult cases. The E-Team Consultant will determine when ...