Remote Jobs at Client Of Imploy

This position is on behalf of one of our client companies, not a direct role with Imploy. We are a fast-growing e-commerce platform based in the Gulf Area, offering a wide range of products and a seamless shopping experience to our customers. We are looking for a dedicated and customer-focused Live Chat Support Agent to join our team and provide exceptional real-time support to our customers. Key Responsibilities • Respond promptly and professionally to customer inquiries via live chat, ensuring a high level of satisfaction. • Address customer concerns, such as order status, product inquiries, returns, and refunds. • Troubleshoot technical issues related to the platform and assist customers with navigation. • Maintain a comprehensive understanding of products, services, and promotions to provide accurate information. • Escalate complex issues to the appropriate teams and follow up to ensure resolution. • Meet or exceed performance metrics, including response times, resolution rates, a ...