Chat Support Agent

This position is on behalf of one of our client companies, not a direct role with Imploy. We are a fast-growing e-commerce platform based in the Gulf Area, offering a wide range of products and a seamless shopping experience to our customers. We are looking for a dedicated and customer-focused Live Chat Support Agent to join our team and provide exceptional real-time support to our customers. Key Responsibilities • Respond promptly and professionally to customer inquiries via live chat, ensuring a high level of satisfaction. • Address customer concerns, such as order status, product inquiries, returns, and refunds. • Troubleshoot technical issues related to the platform and assist customers with navigation. • Maintain a comprehensive understanding of products, services, and promotions to provide accurate information. • Escalate complex issues to the appropriate teams and follow up to ensure resolution. • Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores. • Document customer interactions and feedback to improve processes and service quality.Requirements • Proven experience in customer service, preferably as a Live Chat Support Agent. • Excellent written communication skills in English (additional proficiency in Arabic is a plus). • Strong problem-solving abilities and a customer-first attitude. • Familiarity with e-commerce platforms and tools is preferred. • Ability to multitask and handle high volumes of inquiries in a fast-paced environment. • Reliable internet connection and a suitable remote working setup.What We Offer • Competitive salary with performance-based incentives. • Flexible working hours in a fully remote role. • Opportunities for growth within a dynamic and expanding e-commerce platform. • Training and resources to excel in the role. Job Info: Job Level: Senior #J-18808-Ljbffr