Remote Jobs at Carnegie Learning Inc

Customer Success Manager, East (EST or CST) WHAT WE SEEK The Customer Success Manager (CSM) will work closely with customers to ensure a successful user experience for all stakeholders: administrators, teachers, students, and other community members. Through consistent communication and interactions, the CSM will identify customer needs, guide the development of customer implementation goals, and facilitate regular check-ins to gauge progress and needs. The CSM will provide customer feedback to and work closely with other Carnegie Learning departments to promote and inform the development and delivery of customer-centered products and services. This position requires candidates to be currently located in the Eastern Standard Time (EST) or Central Standard Time (CST) zones. WHAT YOUR DAY WILL LOOK LIKE • Establish and maintain a key partnership team for each account to ensure a successful implementation and user experience with Carnegie Learning products. • Facilitate customer on-bo ...