Remote Jobs at Carl Friedrik

Summary Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods. We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality. About the role We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs. Responsibilities: • To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products • Provide knowledgable and confident answers to customers on all platforms (online chat, email, social media, and phone) • Display initia ...