Remote Jobs at Brandchamp

BrandChamp is looking for a strategic, data-driven, and customer-centric Customer Success Manager to lead the next stage of our customer growth and retention strategy. In this role, you’ll own the full customer lifecycle,from onboarding and activation to engagement, expansion, and renewal,with a direct impact on monthly active users (MAUs), net revenue retention, and account growth. You’ll play a key role in creating educational content, building scalable self-service resources, and establishing BrandChamp as a thought leader in ambassador marketing. You’ll also spearhead the development of our Community Management service for enterprise brands, helping them launch and scale high-performing ambassador programs. This is a highly collaborative role that partners with Product, Sales, and Marketing and reports directly to the CEO. What You’ll Do Own and optimize customer success performance • Track and improve key metrics including MAUs, product engagement, churn, NRR, and expansion ...