Remote Jobs at Blueapache

Being a hybrid role, the Quality Assurance & Major Incident Manager (QAMIM) is responsible for developing, implementing, and maintaining a comprehensive Quality Assurance (QA) & Problem Management framework for the managed services division as well as support customers directly through execution of Major Incident Management (in collaboration with the Senior Major Incident Manager). This role ensures that all services provided meet or exceed client expectations, adhere to industry standards, and comply with regulatory requirements. The QAMIM will lead efforts to continuously improve service delivery processes, enhance customer satisfaction, and promote a culture of quality, Problem ownership and accountability within the organization. Ensure the best possible service to our customers following best practice processes and procedures with an effective and stable team. When engaging to manage, maintain and own Major Incident response in alignment with the Incident function for managed se ...